Shipping policy

Shipping and Delivery

Here at Kailumea, we know how exciting it is to receive your order as quickly as possible and we do our best to dispatch within 24-48 hours of your processed payment. All orders are shipped from Queensland, Australia.

Currently we only ship within Australia.

Australia Post

Standard Shipping - Please allow 5-7 business days.
Express Shipping- Please allow 3-5 business days.
Seasonal Shipping - If shipping times exceed the above you will be notified of expected delays.

Shipping Costs

Shipping costs are calculated at checkout and vary based on the shipping method and destination.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email to monitor the delivery status.

Delays

• Potential Delays: While we strive to meet our delivery estimates, please note that shipping times may be affected by factors outside of our control, including carrier delays, processing times, and other unforeseen circumstances.
• Responsibility: Once an order is dispatched and in the hands of the shipping carrier, we cannot be held responsible for any delays or issues that may arise. We appreciate your understanding and patience

Shipping Address

Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or misdeliveries due to incorrect addresses.

Contact Information

For any shipping-related inquiries, please contact us at:

info@kailumea.com.au